Subject Matter Experts
Are you one? Do you have identified SMEs in your department? I've just hit the 6 week mark with my new team and it's pretty clear we lack in the SME arena. There's a handful of people who understand the system very well, but outside of that, we don't have any real expertise.
I feel that this is the norm, however, in Payroll departments. You will typically find SMEs in the HR field (recruiters, compensation, benefits, pension, etc.). Why do you think that is? I feel it all relates back to my first post: payroll isn't sexy (yet!).
Relocation, state tax and reciprocity, deceased pay, severance, LOA....we have to have intimate knowledge about rules and regs and internal polices in order to execute appropriate payments. Payroll departments have to have SMEs in order to ensure compliance.
Do you have SMEs in your department?
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